FAQs

How can I pay to place an order?

You can place an order on our website by paying the full amount with Credit or Debit Card or ACH. If you want to pay with Wire Transfer or Check, please contact us. Orders delivered outside the United States must be paid with Wire Transfer.

Orders can also be placed by paying a 50% deposit, instead of the full amount. If you would like to place the order with a deposit, please contact us as well.

You can reach us to our email to contact@cassoni.com or phone to 305.808.9590.

How can I place an order?

There are two possible ways in which you can place an order: Directly through our website or by contacting our sales team directly.

If you would like to place the order through our website, then you will need to select the product/s you like, add them to the cart and make the payment with Credit Card, Debit Card or ACH.

If you would like to place an order with our Sales Team, then please contact us by email at contact@cassoni.com or phone to 305.808.9590 and a member of our Sales Department will assist you.

How can I place an order?

How can I place an order To the Trade?

If you are a certified designer or architect and want to place an order to the trade you can do that directly from our website or by contacting our sales team. If you would like to do so on our website, you need to have a trade account with us, which will give you access to trade prices. After that, the process is very simple and it is just like placing a regular order.

You will just need to select the product/s you like, add them to the cart and make the payment. As the order will be to the trade, it will be exempted from sales taxes

What happens once I place the order?

Once the order is placed, you will receive a notification confirming that your order has been placed, but with a pending status. The order is not confirmed until we confirm it, which will happen in up to five business days. 

Once the order is confirmed, it will began its production. You will be able to track the status of your order on the orders section in your account. You will also be notified by email with the updates on its status. Once the order is ready, it will be shipped to the US and later to you.

How can I make a change to an order I already placed?

Changes to orders already placed are subject to our possibilities and the availability of the factory. Changes can be made on the next 48 business hours after an order is placed. Once the status of the order is ‘confirmed’, no changes can be made to it.

If you would like to make a change to your order, please contact us.

What is the lead time once the order is placed?

All the products we offer are made as a special order for each client. They are produced in the exact finishes, materials and sizes as the client requests. That is why, our Standard Lead Time is 12-16 weeks. This includes production of the products and shipping to the Unites States. Then, it takes approximately one more week for us to ship the order from our warehouse to your final destination.

However, we have introduced our Quick Ship program for products that can be delivered in a faster lead time of 2-10 weeks.

How can I cancel or return my order?

We do not work with stock. Instead, all products are produced for each order exactly as each client requests. Therefore, once an order is placed it becomes a special order and cannot be canceled or returned.